Frequently asked questions
Why can't I hear any audio?
Prior to our broadcasts, the stream will contain audio so you can adjust your audio and volume settings. Please make sure the internal volume on your computer is set, and that any external speakers are switched on and set as well.
Why do I hear an echo?
Check if the web page has been opened multiple times (e.g. in multiple windows or tabs). Close the tabs and browser windows that aren't used for watching this broadcast.
Which technical specifications do you recommend for watching?
The broadcast can be watched on most computers or mobile devices with a recent web browser. In some cases, Adobe Flash Player is required. We advise to use an internet connection with a minimum speed of 4 mbit/s.
Can I watch the broadcast on my tablet?
When using a tablet, a web browser which supports HTML5 H.264 video is recommended. We recommend Mobile Safari (iOS/iPad) or Chrome (iOS/iPad, Android).
Which web browsers are supported?
- Internet Explorer 7 and up
- Mozilla Firefox 10 and up
- Apple Safari 4 and up
- Google Chrome 15 and up
- iOS: Mobile Safari -or- Chrome (iOS4 and up)
- Android: Chrome (Firefox for Android isn't supported)
In some cases, Adobe Flash Player 9.0 is mandatory(Windows, Mac OSX of Linux). Click here to download Adobe Flash Player
. When in doubt about your system meeting the recommended specifications, the live system check for Windows, Mac OSX and Linux can be used.
How do I check the speed of my internet connection?
This can be checked at www.speedtest.net
There doesn't seem to be any video on the page, how come? (Windows / Mac OSX / Linux)
Check whether the latest version of Adobe Flash Player has been installed. Click here to download Adobe Flash Player
. Windows users (especially when using Internet Explorer 10): please make sure that your operating system has been updated to the latest version. Please refer to Windows Update to do so. Please note: this isn't applicable for those using an iPad, iPhone or iPod.
Can I watch the broadcast from an office/practice/hospital environment?
Out of security concerns, many corporate and hospital networks have restricted access to live streams. Please refer to your ICT support team to make sure there are no resctrictions on watching WEB TV broadcasts.
The video stutters / slides are not in sync with video
This issue may occur when the internet connection is not stable. This might be due to an unstable wi-fi connection, or insufficient internet bandwidth. In many cases, refreshing the page by the F5-key or CTRL-R combination on your keyboard can solve the issue. When making use of a wifi-connection, try connecting your computer to the internet with a cable.
I am getting a 'Still waiting? Try to refresh the page' error message in the videoplayer
This means the player is not able to connect to the streaming server. Try refreshing the internet page. The following message is displayed: 'Some content is filtered on this site.' (Internet Explorer 9). Please refer to the following web page to solve this issue: http://windows.microsoft.com/nl-NL/windows7/How-to-use-Tracking-Protection-and-ActiveX-Filtering
The following message is displayed: 'Only secure content is displayed ' (Windows Edge).
Click on "Show all content" to load the livestream.